Shipping Policy


This Terms of Sale Agreement (this “Agreement”) is a legal agreement between you (“User” or “you”) and SANTE COSMETOLOGY Pvt Ltd (“SANTE COSMETOLOGY” or “we” or “our”) that governs the sale of goods and orders placed via this e-commerce website. SANTE COSMETOLOGY may amend this Agreement at any time. User’s submission of an order at this website constitutes acceptance of the terms of sale stated at the time of order. You are encouraged to review payment terms and the terms of this Agreement at the time of your order.


Payment terms can be changed by SANTE COSMETOLOGY without any notice. The payment terms in effect when an order is received will apply to that order. You are encouraged to review payment terms at the time of your order. SANTE COSMETOLOGY does not provide price protection or refunds in the event of price decreases or promotions not in effect at the time of your order.

SANTE COSMETOLOGY may enlist the aid of third parties to assist in the collection of delinquent accounts. All reasonable costs incurred by SANTE COSMETOLOGY arising from attempts to collect delinquent accounts will be charged to User.



The availability of the products described on the e-commerce website, and the descriptions of such products, may vary based on location and timing.

The information presented on or through the e-commerce website, including personalized product recommendations provided in response to your submissions or answers to quizzes, and ingredient lists, is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information and any reliance you place on such information for placing an order for products is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the e-commerce website, or by anyone who may be informed of any of its contents.

The display of product colors may be affected by the particular technical specifications and settings of your computer, or other device from which you access the e-commerce website, and the actual colors of the product may not be accurately displayed.


All shipments are packed with great care. Any damages or shortages (including latent damages) must be reported by User to SANTE COSMETOLOGY Customer Service within 48 hours of User’s receipt of shipment.



Upon receipt, it is your obligation to inspect the shipment. You will be deemed to accept any shipment unless you notify us of any damages, shortages (including latent damages) or a return request. Returns or refunds will only be granted in accordance with the Return Policy. If no such action is taken, we shall not be obligated to accept any rejection of the goods in the shipment at a later date.



The receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product. We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to you. We also may require verification of information prior to the acceptance and/or shipment of any order.

The prices displayed on the site are quoted in Pakistani Rupees and are intended to be valid and effective only in Pakistan. The products made available on the e-commerce site are intended for personal use. You may not sell or resell any products or services that you purchase or receive from us. We have the right to refuse or cancel orders placed, including but not limited to orders where any products are listed at an incorrect price regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.